Collier Flocon or jaune

Yes. We ship worldwide from Paris with trusted carriers such as DHL Express or Colissimo. Delivery options and fees are calculated at checkout according to your destination and the value of your order.

• France: Colissimo for orders up to €1,000, DHL Express above.
• European Union: Prices are calculated with local VAT applied at checkout, based on the delivery address.
• United Kingdom & United States: Import duties and VAT are included. No additional charges upon delivery.
• For deliveries outside the European Union, customs procedures may apply depending on the destination.

Orders can be collected in one of our Paris boutiques, or shipped to your address.

• In-stock pieces are usually dispatched within 2 to 5 business days.
• Delivery times vary depending on destination and carrier.
• For made-to-order or special pieces, production delays are indicated on the product page.

You will receive a confirmation email with tracking details as soon as your order is shipped.

Yes. If your piece does not fully suit you, you may request a return or exchange:

• Within 14 days of receipt (28 days for deliveries to the USA)
• The piece must be unworn, unaltered, and returned in its original condition.

Please note that engraved, resized or custom-made pieces cannot be returned or refunded. Return shipping costs are at the customer’s expense; however, exchanged items are shipped free of charge within the European Union.

Our team is here to guide you. For questions about sizing, availability, gemstones or gifting, we offer personalised support by phone or email. You may also book a private video consultation (WhatsApp or FaceTime) to view pieces live, receive styling advice or explore a curated selection — just as you would in our boutiques.

• Tel : +33 (0)1 42 60 52 39
• Email : contact@whitebirdjewellery.com