Returns and exchanges

WHITE bIRD is committed to providing only high-quality products. Nevertheless, should you for any reason want to return an item, you may choose to exchange it or to return it for a full refund.

Items may be returned to us within 14 days of receiving the goods. The return shipping costs will be at your charge. However, in case of an exchange, we offer free shipping for your new order.

In the case of a refund, you will be credited in the way that matches the original payment method used. Please note that refunds may take up to 15 days to complete following the reception of your return. WHITE bIRD reserves the right to deduct any additional bank charges and commissions connected with the method of payment.

Items should be returned using the original shipping. Returned jewellery must arrive unworn, in pristine condition and in their original packaging.

For security reasons and to ensure their authenticity, our jewels are sent with a WHITE bIRD label. In the case of a return or exchange, the jewel must be returned with this label intact.

Do not hesitate to contact us if you have any questions regarding the return or exchange of an item.