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Returns and exchanges

The online purchase of a jewel can be tricky and if it does not suit you fully, we offer simple solutions for the return or exchange of our pieces.

WHITE bIRD is committed to providing only high-quality products. Nevertheless, should you for any reason want to return an item, you may choose to exchange it or to return it for a full refund.

Items may be returned to us within 14 days of receiving the goods (28 days if you live in the USA). The return shipping costs will be at your charge. However, in case of an exchange, we offer free shipping for your new order if you live in the EU.
Please note, in case of a return from the UK or the USA, VAT and duties will bot be refunded.

We will refund the same way the original payment was made. Please note that refunds may take up to 15 days following the reception of your return. WHITE bIRD reserves the right to deduct bank charges and commissions due to the payment method.

In the event of a return, some conditions must be respected : 

- Returned jewellery must arrive unworn, in pristine condition and in their original packaging

- Engraved or resized jewels cannot be exchanged nor refunded. If the size of a ring does not suit, although it has already been resized, a second resizing is possible but will be at the customer's charge. The cost starts at 50€ but may vary upon the ring.

- The jewel was not specially ordered for the customer

In order to return a jewel, we kindly ask that you first contact us at to inform us.

The return must be shipped to the following address, using the original shipping :

Att : Maud LE GOSLES 
38 rue du Mont Thabor
75001 PARIS
Tel : + 33 (0)1 42 60 52 39 "

Do not hesitate to contact us if you have any questions regarding returning or exchanging an item.

See also

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We are available


  • Delivery by Fedex Priority in 1-2 business days
  • Returns and exchanges within 14 days from reception
More information


  • Delivery by Fedex Priority , in 1-2 business days
  • US Import duties included
  • Returns or exchanges within 28 days from reception
More information


  • Delivery by DHL Express 25€ (free over 800€), in 1-2 business days
  • UK VAT prepaid
  • Return or exchange within 14 days from reception
More information


  • DHL Express delivery, in 1-2 business days
  • Return and exchanges within 14 days from reception
More information


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Personalized advice

Please feel free to be in touch with our team for technical clarifications, additional pictures or any questions you may have about our jewels.

By phone

+33 (0) 1 42 60 52 39

Monday thru Friday 10am - 7pm

Email me when available

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