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Returns and exchanges

The online purchase of a jewel can be tricky and if it does not suit you fully, we offer simple solutions for the return or exchange of our pieces.

WHITE bIRD is committed to providing only high-quality products. Nevertheless, should you for any reason want to return an item, you may choose to exchange it or to return it for a full refund.

Our return policy is changing from the 24th of November 2021, all purchases can be returned or exchanged until the 5th of January 2022, with respect of the below conditions.

We will refund the same way the original payment was made. Please note that refunds may take up to 15 days following the reception of your return. WHITE bIRD reserves the right to deduct bank charges and commissions due to the payment method.

In the event of a return, some conditions must be respected : 

- Returned jewellery must arrive unworn, in pristine condition and in their original packaging

- Engraved or resized jewels cannot be exchanged nor refunded

- The jewel was not specially ordered for the customer

In order to return a jewel, we kindly ask that you first contact us at contact@whitebirdjewellery.com to inform us.

The return must be shipped to the following adress, using the original shipping :

" WHITE BIRD
Att : Sofia SAKAL 
38 rue du Mont Thabor
75001 PARIS
Tel : + 33 (0)1 42 60 52 39 "

Do not hesitate to contact us if you have any questions regarding returning or exchanging an item.

See also
Packaging of your orders
Every day, your orders are prepared in our Paris office. The WHITE bIRD team wraps each package with a lot of care because we know that discovering your jewel for the first time is a precious moment.
Read more

Send a message

Contact us

We are available

Shipping

  • Delivery by Fedex Priority in 1-2 business days
  • Returns and exchanges within 14 days from reception
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Shipping

  • Delivery by Fedex Priority , in 1-2 business days
  • US Import duties included
  • Returns or exchanges within 28 days from reception
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Shipping

  • Delivery by DHL Express 25€ (free over 800€), in 1-2 business days
  • UK VAT prepaid
  • Return or exchange within 14 days from reception
More information

Shipping

  • DHL Express delivery, in 1-2 business days
  • Return and exchanges within 14 days from reception
More information

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Personalized advice

Please feel free to be in touch with our team for technical clarifications, additional pictures or any questions you may have about our jewels.

By phone

+33 (0) 1 42 60 52 39

Monday thru Friday 10am - 7pm

By email

contact@whitebirdjewellery.com

Email me when available

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