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Returns and exchanges

The online purchase of a jewel can be tricky and if it does not suit you fully, we offer simple solutions for the return or exchange of our pieces.
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WHITE bIRD is committed to providing only high-quality products. Nevertheless, should you for any reason want to return an item, you may choose to exchange it or to return it for a full refund.

Items may be returned to us within 14 days of receiving the goods. The return shipping costs will be at your charge. However, in case of an exchange, we offer free shipping for your new order.

We will refund by way of the original payment method. Please note that refunds may take up to 15 days to complete following the reception of your return. WHITE bIRD reserves the right to deduct any additional bank charges and commissions connected with the method of payment.

In the event of a return, some conditions must be met : 

- Returned jewellery must arrive unworn, in pristine condition and in their original packaging

- Engraved or resized jewels cannot be exchanged nor refunded

- The jewel must not have been subjected to a special order (that is to say the jewel was not part of our selection)

In order to return a jewel, we kindly ask that you first contact us at contact@whitebirdjewellery.com to inform us.

The return must be shipped to the following adress, using the original shipping :

" WHITE BIRD
Att : Sofia SAKAL 
38 rue du Mont Thabor
75001 PARIS
Tel : + 33 (0)1 42 60 52 39 "

Do not hesitate to contact us if you have any questions regarding the return or exchange of an item.

See also
Packaging of your orders
Every day, your orders are prepared in our Paris office. The WHITE bIRD team wraps each package with a lot of care because we know that discovering your jewel for the first time is a precious moment.
Read more

Send a message

Contact us

We are available

Personalized advice

Please feel free to be in touch with our team for technical clarifications, additional pictures or any questions you may have about our jewels.

By phone

+33 (0) 1 42 60 52 39

Monday thru Friday 10am - 7pm

By email

contact@whitebirdjewellery.com

Email me when available

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