WHITE bIRD is committed to providing only high-quality products. Nevertheless, should you for any reason want to return an item, you may choose to exchange it or to return it for a full refund.
Items may be returned to us within 14 days of receiving the goods (28 days if you live in the USA). The return shipping costs will be at your charge. However, in case of an exchange, we offer free shipping for your new order if you live in the EU.
We will refund the same way the original payment was made. Please note that refunds may take up to 15 days following the reception of your return. WHITE bIRD reserves the right to deduct bank charges and commissions due to the payment method.
In the event of a return, some conditions must be respected :
- Returned jewellery must arrive unworn, in pristine condition and in their original packaging
- Engraved or resized jewels cannot be exchanged nor refunded. If the size of a ring does not suit, although it has already been resized, a second resizing is possible but will be at the customer's charge. The cost starts at 50€ but may vary upon the ring.
- The jewel was not specially ordered for the customer
In order to return a jewel, we kindly ask that you first contact us at firstname.lastname@example.org to inform us.
The return must be shipped to the following address, using the original shipping :
" WHITE BIRD
Att : Maud LE GOSLES
38 rue du Mont Thabor
Tel : + 33 (0)1 42 60 52 39 "
Do not hesitate to contact us if you have any questions regarding returning or exchanging an item.
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+33 (0) 1 42 60 52 39
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