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Packaging of your orders

Every day, your orders are prepared in our Paris office. The WHITE bIRD team wraps each package with a lot of care because we know that discovering your jewel for the first time is a precious moment.

The packaging of your order ...

Each order is carefully wrapped and slipped into one of our WHITE bIRD cotton pouches. We prepare each order and ship it in a secured and anonymous white parcel. Other than the items purchased, the parcel will contain documents regarding your order and the care of your jewels. Please let us know if you would like us to incorporate a hand-written card with a custom message to the recipient of the parcel.

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Contact us

We are available

Shipping

  • Delivery by Fedex Priority in 1-2 business days
  • Returns and exchanges within 14 days from reception
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Shipping

  • Delivery by Fedex Priority , in 1-2 business days
  • US Import duties included
  • Returns or exchanges within 28 days from reception
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Shipping

  • Delivery by DHL Express 25€ (free over 800€), in 1-2 business days
  • UK VAT prepaid
  • Return or exchange within 14 days from reception
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Shipping

  • DHL Express delivery, in 1-2 business days
  • Return and exchanges within 14 days from reception
More information

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Personalized advice

Please feel free to be in touch with our team for technical clarifications, additional pictures or any questions you may have about our jewels.

By phone

+33 (0) 1 42 60 52 39

Monday thru Friday 10am - 7pm

Email me when available

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